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It’s About Time: Staff Support Contacts and Mentor Volunteer Experiences
Abstract
Formal youth mentoring programs typically rely on volunteers to serve as mentors to young people, with training and guidance from agency staff. A fundamental program practice is to provide ongoing support and supervision to volunteer mentors by engaging in regular contact to monitor the progress of the mentoring relationship and offer guidance and encouragement. Using data from mentors (n = 504) in multiple mentoring programs (n = 55), the current study investigated how the amount of time devoted to these match support contacts was associated with mentor perceptions regarding the nature of their volunteer experience, specifically: the quality of supervision received, the mentoring agency’s organizational culture with respect to engaging volunteers, and satisfaction with their volunteer service experience. Mentors who had no staff support contacts gave the lowest ratings for quality of supervision, organizational culture, and service experience. Further, mentors who typically had the shortest support contacts (1 to 5 minutes) reported lower quality supervision, organizational culture, and service experience compared to mentors with longer support contacts. In most cases, the associations between staff support contact length and mentor-reported outcomes remained significant after controlling for the helpfulness of the support contacts and the frequency of using advice suggested during the contacts. These findings provide evidence that match support contacts are an important practice for youth mentoring programs and suggest that programs should encourage staff to spend time engaging in meaningful conversations beyond quick check-ins. Future research should examine how the content of support contacts influences volunteer mentoring experiences.
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DOI: https://doi.org/10.5195/jyd.2020.879
Copyright (c) 2020 Thomas E. Keller, Alison L. Drew, Hyuny Clark-Shim, Renée Spencer, Carla Herrera
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This journal is published by the University Library System, University of Pittsburgh as part of its D-Scribe Digital Publishing Program and is cosponsored by the University of Pittsburgh Press. The Journal of Youth Development is the official peer-reviewed publication of the National Association of Extension 4-H Youth Development Professionals and the National AfterSchool Association.
